Terms of service

Last updated: 1 October 2026

Welcome to La Nefeli. These terms apply whenever you browse our website or place an order with us. By using the site you agree to them, so please read them before you order. If anything is unclear, message us and we'll be happy to explain.

Using our website

You must be 18 or older to place an order. Most of our customers are parents, grandparents and family friends shopping for little ones.
The website is for personal, non-commercial use.
All photos, text, logos and designs on this site belong to La Nefeli and may not be copied or reused without our written permission.
We may update these terms from time to time. Changes apply from the date they're published here.

Your account

You can shop with or without an account. If you create one, you sign in with a one-time code sent to your email, so please keep access to that email address secure.
You're responsible for orders placed through your account.
If you think someone else has used your account, contact us straight away at info@lanefeli.com.

Orders

You'll receive an order confirmation by email once your order is placed. For bank transfer orders, we start preparing your order once your payment reaches us.
Please check your delivery address and phone number carefully at checkout. Incorrect details can delay or cancel an order.
Need to change something? Message us as soon as possible. We can't change an order once it has been packed or handed to the courier.
We may decline or cancel an order, for example if an item is out of stock or a price was shown incorrectly. If you've already paid, we'll refund you in full.

Prices and payment

All prices are in Sri Lankan Rupees (LKR). Prices can change, but the price you see at checkout is the price you pay.
Cash on delivery is available island-wide at no extra charge. Please have the exact amount ready for the courier.
Bank transfer must be completed within 24 hours of ordering. Unpaid orders may be cancelled after that time so the items go back on sale.
Card payment (Visa and Mastercard) is coming soon. We don't accept payments from outside Sri Lanka.
Full details are on our Payment options page.

Delivery

We deliver island-wide through trusted local courier partners: Rs 350 to Colombo and suburbs (usually 2–3 working days) and Rs 400 island-wide (usually 3–5 working days). Delivery is free on orders over Rs 5,000.
Delivery times are estimates and can be longer during festive seasons, public holidays and bad weather.
Someone needs to be available to receive the parcel. The courier will try to deliver twice; after that, the parcel may be returned to us.
We're not responsible for delays caused by an incorrect address or phone number, or by nobody being available to receive the parcel.
Full details are on our Shipping policy.

Cancellations

You can cancel an order any time before it has been handed to the courier. Message us on WhatsApp or email info@lanefeli.com with your order number.
If you've already paid by bank transfer, we'll refund you by bank transfer within 5–7 working days.
Once an order is on its way, it can't be cancelled, but you may be able to exchange or return it under our Returns and exchanges policy.

Returns and exchanges

Something doesn't fit? You can ask for an exchange or refund within 3 days of delivery, as long as the item is unworn, unwashed and has its tags attached. See our Returns and exchanges policy for full details, including items we can't take back for hygiene reasons.

Refused deliveries

If a cash on delivery parcel is refused at the door without a valid reason (such as the wrong or a damaged item), we may ask you to pay the delivery charge before we send future orders.
If you ask us to change the delivery address after the parcel has been sent, an extra delivery charge may apply.
Repeatedly refused orders may mean we can only accept bank transfer for future orders from the same account, phone number or address.

Sizes, colours and our products

Our size charts are a guide. Every child is different, so we recommend choosing by height and checking the chart on each product page. If you're unsure, message us before you order.
We photograph our products as accurately as we can, but colours can look slightly different on different screens, and small variations between batches can happen.

Safety and care

Some items have buttons, bows, beads, sequins or other small decorations. Please check them regularly and remove the item if anything becomes loose, as small parts can be a choking hazard for young children.
Always supervise babies and young children, and remove hoods, ties and cords before sleep.
Please follow the care instructions on the label. We can't accept returns for items damaged by washing or care that doesn't follow the label.

Reviews, messages and photos

Thank you for sharing your feedback. Reviews and comments you send us may be used to improve our service and in our marketing, without your contact details.
Photos of your children are different. We will never post a photo of your child on our website or social media without your clear permission, and you can ask us to remove it at any time.
We may remove any review or comment that is offensive, misleading or unrelated to our products.

Our responsibility

We take care to describe our products accurately and to deliver them as promised. Nothing in these terms limits your rights under Sri Lankan consumer protection law. Where the law allows, our responsibility for any order is limited to the amount you paid for it.

Governing law

These terms are governed by the laws of Sri Lanka, and any dispute will be handled by the courts of Sri Lanka.
Orders can be placed in English.

Contact us

La Nefeli (PVT) LTD
Email: info@lanefeli.com
WhatsApp: +94 70 671 6622