Returns and exchanges
Little ones grow fast and sizes vary from brand to brand. If something doesn't fit quite right, swapping it should be simple — even with a baby on your hip.
Little ones grow fast and sizes vary from brand to brand. If something doesn't fit quite right, swapping it should be simple — even with a baby on your hip.
At a glance
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3 days to decide
Ask for an exchange or refund within 3 days of your parcel arriving.
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Wrong size? Swap it
Change to another size or colour. If the one you need is sold out, we refund you.
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Trying on is fine
Try it on your little one at home. Just keep the tags on and don't wash it.
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Our mistake, our cost
Faulty, damaged or the wrong item? We collect it and pay the delivery both ways.
How it works
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Message us within 3 days
WhatsApp or email us with your order number and whether you'd like a different size or your money back. A quick photo of the item with its tags helps.
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We arrange a pickup
We reply within 24 hours and send a courier to your door — no queue at the post office with a toddler in tow. Pack the item in its original bag.
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We check it
Once it's back with us, we look it over within 1–2 working days.
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Your swap or refund
A new size goes out straight away. Refunds are made by bank transfer within 5–7 working days, and we'll message you when it's sent.
We can take it back if
- It's unwashed and hasn't been worn outside
- It's free of marks, stains and smells — food, milk, lotion or perfume
- The original tags and labels are still attached
- It's in its original packaging
- You have your order number
We can't take back
- Underwear, socks and swimwear, for hygiene — unless faulty
- Personalised or made-to-order pieces
- Items marked Final sale
- Items washed, worn, altered or damaged after delivery
- Gift cards
Questions parents ask
My child is between sizes. Which should I choose?
Go by height rather than age — each product page has a size chart. If they're between two sizes, we'd usually suggest the bigger one so there's room to grow. If it still doesn't fit, you can swap it.
It was a gift. Can I exchange it?
Yes. Send us the order number, or the name and phone number on the order, and we can swap it for another size or colour. Refunds can only go back to the person who paid, so we won't spoil the surprise by sharing the price.
What if the size I need is sold out?
You can choose something else of the same value, or we'll give you a full refund for that item.
I paid cash on delivery. How do I get my money back?
We refund cash on delivery orders by bank transfer. Send us your account name, bank, branch and account number on WhatsApp, and the money reaches you within 5–7 working days after we've checked the item.
Something arrived damaged or it's the wrong item
We're sorry. Please message us within 3 days of delivery with a photo, and we'll send a replacement or give you a full refund. We pay the courier both ways.
Who pays the courier for a size swap?
For size swaps and change-of-mind returns, the courier charge is yours, and we'll tell you the amount before we book the pickup. If the mistake is ours, we pay.
How many times can I exchange?
One exchange per order. If you're unsure about a size, message us before you order and we'll help you choose.