Refund policy

Little ones grow fast and sizes vary from brand to brand. If something doesn't fit quite right, swapping it should be simple.

At a glance

3 days to decide: ask for an exchange or refund within 3 days of your parcel arriving.
Wrong size? Change to another size or colour. If the one you need is sold out, we refund you.
Trying on is fine: try it on your child at home. Keep the tags on and don't wash it.
Our mistake, our cost: if an item is faulty, damaged or wrong, we collect it and pay delivery both ways.

How it works

Message us within 3 days. WhatsApp or email us with your order number and whether you'd like a different size or a refund. A photo of the item with its tags helps.
We arrange a pickup. We reply within 24 hours and send a courier to your door. Pack the item in its original bag.
We check it. Once it's back with us, we inspect it within 1–2 working days.
Your exchange or refund. A new size is sent straight away. Refunds are made by bank transfer within 5–7 working days, and we'll message you when it's sent.

We can accept a return if

It is unwashed and hasn't been worn outside
It is free of marks, stains and smells (food, milk, lotion or perfume)
The original tags and labels are still attached
It is in its original packaging
You have your order number

We cannot accept

Underwear, socks and swimwear, for hygiene reasons, unless faulty
Personalised or made-to-order items
Items marked Final sale
Items washed, worn, altered or damaged after delivery
Gift cards

Damaged or wrong items

Please message us within 3 days of delivery with a photo. We will send a replacement or give you a full refund, and we pay the courier both ways.

Courier charges

For size exchanges and change-of-mind returns, the courier charge is paid by the customer. We will tell you the amount before we book the pickup. If the mistake is ours, we pay.

Sold-out sizes

If the size you need is sold out, you can choose another item of the same value, or we will refund that item in full.

Gifts

Gifts can be exchanged for another size or colour using the order number, or the name and phone number on the order. Refunds can only be made to the person who paid.

Cash on delivery refunds

Cash on delivery orders are refunded by bank transfer. Send us your account name, bank, branch and account number on WhatsApp. The money reaches you within 5–7 working days after we have checked the item.

Limits

One exchange per order. If you're unsure about a size, message us before you order and we'll help you choose.

Contact us

La Nefeli (PVT) LTD
WhatsApp: +94 70 671 6622
Email: info@lanefeli.com